Customer Care

Please choose a topic below for more information.

Shipping

Orders over $500 in value ship for free, worldwide.

Orders under $500 in value will incur shipping costs dependent on delivery location and speed of service. Please refer to the following chart.

 

AUSTRALIA
Orders under $500 Express $15
Orders over $500 Express Free
NEW ZEALAND
Orders under $500 Standard $20
Orders under $500 Express $30
Orders over $500 Standard Free
USA AND CANADA
Orders under $500 Standard $25
Orders under $500 Express $45
Orders over $500 Standard Free
UK AND EUROPE
Orders under $500 Standard $30
Orders under $500 Express $50
Orders over $500 Standard Free
REST OF THE WORLD
Orders under $500 Standard $30
Orders under $500 Express $60
Orders over $500 Standard Free

 

Returns

All ALICIA HANNAH NAOMI jewellery is hand-crafted to order based on your specifications. Returns are not accepted due to customer error or change of mind. This policy does not affect your statutory rights. In the event that a product you have ordered is faulty or in any other way does not match your order specifications contact us immediately to arrange the return of your order within 21 days. For more information on what your rights are as a consumer, please visit Consumer Affairs.

Jewellery Care

Precious metals are organic materials; they come from the earth, and are refined and worked by hand using centuries-old techniques to be turned into the beautiful jewellery you see today.

Over time, sterling silver jewellery often develops a patina; a kind of glow combined with darkened areas. It is not a flaw but a natural response to being well loved. You can use a treated polishing cloth as found in the cleaning aisle of your local supermarket to easily restore the metal’s surface to it’s natural white appearance if you desire, or embrace the new unique characteristics your jewellery takes on as it ages.

Always store your ALICIA HANNAH NAOMI jewellery in a cool, dry, safe place away from extreme heat, steam and humidity.

Jewellery should not be worn in the shower or swimming pool. A little splash of fresh water will not harm your ALICIA HANNAH NAOMI jewellery but it should not come into contact with any soaps or household chemicals such as detergents, bleaches or chlorine. Do not use toothpaste to polish jewellery with – it is an abrasive and will leave soft scratches in the surface of your metal.

ALICIA HANNAH NAOMI jewellery is available in a variety of hand finishes. Oxidised and patina finishes must not be polished with cloths as this will wear away the surface area exposing the bright silver underneath. Oxidisation will fade off in time with regular wear and tear, but can always be reapplied.

FAQs

Orders

  • How long will my order take?

    Every order is hand crafted to to fit the specifications you select in the shopping cart, and takes approximately 2 weeks to manufacture.

    Orders are shipped from Melbourne, Australia.
    Please allow up to 2-4 working days for Express Domestic and International Shipping, and up to 14 working days for Standard International Shipping.

Payment

  • What forms of payment are accepted?

    VISA, MasterCard, debit cards and PayPal funded bank account payments are all accepted through PayPal.

    You do not need to have a PayPal account to use PayPal to check out.

Returns

  • I have received the incorrect size or product

    In the event that the ring you have received is not the size you ordered, or you have received an incorrect product, please e-mail using the form below immediately to organise an exchange.

  • Can I return my order if I change my mind or it doesn’t fit?

    All ALICIA HANNAH NAOMI jewellery is hand-crafted to order to the specifications you select . Returns for rings that do not fit due customer error or change of mind cannot be processed.

Sizing

  • My ring size isn’t available, can I have something custom sized

    Yes, a custom sizing service is offered for a nominal fee. Please email using the form below to discuss your sizing needs.

  • How can I work out my size?

    ALICIA HANNAH NAOMI offers products in size range from UK L – UK Z. Please view the size chart for approximate conversions. The ALICIA HANNAH NAOMI atelier is based in Australia and uses the UK (wheatsheaf alphabetic) sizing system measured from the centre-back of the band.

Tax

  • Will I be charged tax if I am an international customer?

    In compliance with Australian taxation laws all advertised prices are inclusive of 10% GST. If you are an international customer or shipping an order to an international location, the shopping cart will automatically remove the GST component from the price when you confirm your shipping location. Please be aware that you still may still have to pay import tax or duties imposed by your local customs/government department.

    ALICIA HANNAH NAOMI cannot adjust the price of goods on the customs declaration form for international customers.

Terms of Sale

ALICIA HANNAH NAOMI jewellery is hand-crafted to order.

By accepting these terms of sale at the time you place your order, you acknowledge that your order will take approximately 2-3 weeks to manufacture before shipping.

You also accept the ALICIA HANNAH NAOMI returns and exchanges policy; that your order cannot be returned due to change of mind or error regarding your selected sizes where appropriate. This term of sale does not affect your statutory rights.

Privacy Policy

ALICIA HANNAH NAOMI is dedicated to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

ALICIA HANNAH NAOMI will never sell or distribute your private details to third parties without your explicit consent. We may use your contact information to notify you of updates, special offers, and general information relating to the website.

At ALICIA HANNAH NAOMI we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we accept all online payments with Paypal. Paypal keeps your money safe with industry-leading fraud models, address verification and card verification checks, 128-bit SSL and powerful encryption to safeguard and secure the information they collect online.

At ALICIA HANNAH NAOMI we do not share credit card information with any third parties, other than for the purpose of processing payments for the products you have ordered. We will only ask for and use relevant personal information necessary to conduct our business.

If you have any queries regarding the protection of your privacy at ALICIA HANNAH NAOMI, please forward all questions to customer service.

The atelier will close from December 10th to January 28th for the holidays. All orders should be placed by November 30th to ensure production before we close. Thank you.