FAQs

Orders

  • How long will my order take?

    Every order is hand crafted to to fit the specifications you select in the shopping cart, and takes approximately 2 weeks to manufacture.

    Orders are shipped from Melbourne, Australia.
    Please allow up to 2-4 working days for Express Domestic and International Shipping, and up to 14 working days for Standard International Shipping.

Payment

  • What forms of payment are accepted?

    VISA, MasterCard, debit cards and PayPal funded bank account payments are all accepted through PayPal.

    You do not need to have a PayPal account to use PayPal to check out.

Returns

  • I have received the incorrect size or product

    In the event that the ring you have received is not the size you ordered, or you have received an incorrect product, please e-mail using the form below immediately to organise an exchange.

  • Can I return my order if I change my mind or it doesn’t fit?

    All ALICIA HANNAH NAOMI jewellery is hand-crafted to order to the specifications you select . Returns for rings that do not fit due customer error or change of mind cannot be processed.

Sizing

  • My ring size isn’t available, can I have something custom sized

    Yes, a custom sizing service is offered for a nominal fee. Please email using the form below to discuss your sizing needs.

  • How can I work out my size?

    ALICIA HANNAH NAOMI offers products in size range from UK L – UK Z. Please view the size chart for approximate conversions. The ALICIA HANNAH NAOMI atelier is based in Australia and uses the UK (wheatsheaf alphabetic) sizing system measured from the centre-back of the band.

Tax

  • Will I be charged tax if I am an international customer?

    In compliance with Australian taxation laws all advertised prices are inclusive of 10% GST. If you are an international customer or shipping an order to an international location, the shopping cart will automatically remove the GST component from the price when you confirm your shipping location. Please be aware that you still may still have to pay import tax or duties imposed by your local customs/government department.

    ALICIA HANNAH NAOMI cannot adjust the price of goods on the customs declaration form for international customers.